Please reach us at admin@lumuspsychology.com if you cannot find an answer to your question.
No, you can book an appointment without a referral. However, if you want to claim a rebate through Medicare Better Access, you’ll need a referral from your GP (or psychiatrist or paediatrician) and a Mental Health Treatment Plan.
Once you have a valid referral and are registered under the Better Access scheme, you pay the full session fee at the time of appointment and then our admin team will submit the claim online for you. You can do this for up to 10 sessions per calendar year.
Yes. If you have private health cover with “psychology” or “mental health services” included, you may be eligible for a rebate from your insurer. Please check with your provider first. If you are also claiming Medicare for the same session, then you cannot claim a private health rebate for that session.
Yes. We provide secure telehealth appointments for many of our services so you can receive support from home or any part of Australia. The same referral and rebate rules generally apply.
Sessions are 50 minutes in duration unless otherwise stated (such as a psychological assessment or testing session). We will advise you if a different session length is required (for example, initial assessments or intake to complete your psychological testing and report).
There’s no one-size-fits-all answer. Most clients benefit from starting therapy at least once a fortnightly, but others are looking to book monthly depending on their goals, availability and progress. We’ll talk with you about what’s most helpful for you during your intake or first session.
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